i-Autoresponder Abuse Desk
We take abuse reports seriously,
and we go to great lengths to prevent abuse within our system.
How i-Autoresponder prevents and combats abuse
- We have a team of human reviewers, who approve new i-Autoresponder accounts and detect abuse within our system. Our staff uses a
variety of criteria to evaluate accounts, ranging from the obvious WHOIS
and IP information, to some not–so–obvious behavioral patterns.
our powerful abuse–detection technology, keeps our system clean by
predicting bad behavior in campaigns before they even get out the door.
- We offer customizable signup forms for customers who are
starting from scratch with i-Autoresponder and don't have a list of customers
to import. These signup forms only use the double opt–in method, which
keeps prank signups out and stores opt–in proof for every subscriber
(like IP Address and date/time stamps).
- Customers are required to submit their physical mailing
address and a permission reminder (”you are receiving this email because
you signed up at...”) for every list they set up in i-Autoresponder. We
insert that information into every campaign.
- We automatically insert a one–click unsubscribe link in every campaign sent from our system.
- All lists managed in i-Autoresponder are automatically cleaned
of soft bounces (on the fifth campaign attempt), and hard/undeliverable
bounces are cleaned instantly.
How we educate customers
We keep our users updated with the latest email-marketing best practices, tips, etiquette, and do’s and don’ts via our i-Autoresponder Blog and customer newsletters.
We offer our handy guides to help users learn their way around i-Autoresponder and email marketing in general.
Throughout i-Autoresponder’s user interface (when sending
campaigns, setting up lists, and designing templates), we provide
customers with links and background information to help them understand
email etiquette and spam laws.
How we deal with issues
We embed every email campaign sent from our servers with a
Campaign ID, so recipients can easily report abuse to i-Autoresponder. When
we receive complaints through our abuse form, we investigate
immediately. If the campaign or user account appears suspicious in any
way, we’ll suspend the account during the investigation.
We’re registered with major ISPs and anti-spam authorities
to receive automated feedback loop alerts when any of our users’
recipients report abuse. When we’re able to parse those alerts, we
remove the recipient from the user’s list. If the reports exceed a
certain threshold, we send a warning to the user. If the warnings exceed
a reasonable threshold, we suspend the user’s account and investigate.
Most ESPs and ISPs say a reasonable threshold for abuse complaints is
0.1 percent (one out of a thousand people reported your campaign as
junk). Because of the sheer volume of emails sent from our IPs, and
because most of our IPs are shared across multiple users, our threshold
is stricter than that.
Report Email Abuse
Use this form to report a campaign to i-Autoresponder’s abuse desk.
If you want a response from us, or if you want us to remove
you from the i-Autoresponder user’s list, please include your email address or
contact information along with your report. Including your email
address is optional, but it’s extremely useful in helping us investigate
the sender for abuse.
Effective Date: 12 April 2013.