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Registration, Login and Password Help

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Registration form

To register with the website, you'll need to fill out the registration form.

Be very careful when you type in your email address - make sure you double and triple check that you've used the correct email address and that there are no spelling mistakes in it!

The biggest mistake people make is typing their email address incorrectly.

When you've filled in (and double checked) all the fields in the form, use the button labelled 'Register' to submit the form.

You will then be sent an activation email, to the address you typed in to the form. There's a link in the email that you'll need to click on to complete the process.

Activation email and link

After you submit the registration form, you'll be sent an email with an activation link in it.

You need to click on that link (or copy and paste it into a browser address bar) to activate your account. Until you click on that link, your account isn't active, so you won't be able to log in.

You only need to click on the activation link once. When you've activated your account, you'll be able to login. Once you've activated your account and logged in, you can delete the email.

Didn't get the activation email?

There are a few reasons that you might not be able to find the activation email. Please check the following things before you contact us:

Check junk folders

The activation email might not be in your inbox. Please check your junk/spam/quarantine folder.

If you're not sure what that is or where it is, please check your email provider's help pages. Your email account isn't in i-Autoresponder's control, so we can't find the email for you - you'll have to dig around if it's not in your inbox.

If you can't find it in your inbox or any other folder, check the following options...

Wrong email account?

If you have several different email accounts, make sure you check them all.

Inbox is full

If you have too many emails in your inbox, it can get full and stop new messages getting through. If you think this might be the case, delete a few messages and see if it arrives.

Remember that it might not go into your inbox, so please check all folders (especially your spam/junk/quarantine folder).

Typo!

Is it possible that you typed your email address in incorrectly when you filled out the registration form? Lots of people do, so don't worry about it!

Try going back to the registration form, and this time be very, very careful when you type in your email address. When you hit the 'Register' button, one of two things will now happen:

If you get an error message saying the email address already exists, it means you did type your email address in correctly the first time round. Please follow the advice given above to find the activation email (check your junk folders and other email accounts) before you contact us to report the problem. It's most likely that the activation email is in a junk/spam/quarantine folder.

If you don't get an error message, and the registration form appears to submit without a problem, it means you typed your email address in incorrectly the first time round. So you should now check your inbox for the email. If it's not there, follow the advice above (checking junk folders and other email accounts) before you contact us to report the problem. It's most likely that the activation email is in a junk/spam/quarantine folder.

Logging in

You can't log in until you've registered and clicked on the activation link in the email you're sent when you fill out the registration form.

Each page on the website will have a link saying either 'Login' or 'Logout'. If you're logged in, the link will say 'Logout'. If you're not logged in, the link will say 'Login'.

To login, click on the link that says 'Login' (if says 'Logout', you're already logged in - hooray!) and then type in the email address and password for your account. Then hit the button labelled 'Login'.

Cookies - staying logged in

When you login, there's a box that says "Automatically log me in on this computer (this requires cookies to be enabled on your browser)."

If you tick this box, your computer will store what's known as a 'cookie' for i-autoresponder's website. All this means is that next time you visit i-Autoresponder's website, the cookie will remind the website that you wanted to stay logged in, and it'll make sure you're automatically logged in.

You do have to make sure that cookies are allowed in your browser. (Browser means Internet Explorer, or Firefox, or Safari - or whatever you use to access the internet.) You should consult your browser's help pages to find out how to activate cookies (usually pressing F1 will take you to the browser's help page).

It's not a good idea to tick the automatic login box if you're using a public or shared computer.

Change password

You can change your password at any time, as follows:

  1. Make sure you're logged in.
  2. Click on the link that says 'My profile'.
  3. Click on the page called 'Change my password'.
  4. Type in your old password, then your new password, then your new password again. Be very careful about spelling! Passwords are case sensitive.
  5. Click on the 'Update' button when you're ready.

 

Forgotten password

We have so many passwords to remember, it wouldn't be surprising if you forget your password every once in a while. It's easy to get a new one sent to you:

  1. Click on the link to log in.
  2. Click on the link that says 'I forgot my password - please send me a new one'.
  3. Type in your email address (be careful with the spelling!) and click on the 'Submit' button.
  4. You'll be sent an email (from noreply@rnib.org.uk) with a new password in it. The password will be a string of numbers.
  5. If you want to change the new password to something more memorable, follow the steps for how to change your password.

 

Didn't get the new password email?

There are a few reasons that you might not be able to find the new password email. Please check the following things before you contact us:

Check junk folders

The new password email might not be in your inbox. Please check your junk/spam/quarantine folder.

If you're not sure what that is or where it is, please check your email provider's help pages. Your email account isn't in RNIB's control, so we can't find the email for you - you'll have to dig around if it's not in your inbox.

If you can't find it in your inbox or any other folder, check the following options...

Wrong email account?

If you have several different email accounts, make sure you check them all.

Inbox is full

If you have too many emails in your inbox, it can get full and stop new messages getting through. If you think this might be the case, delete a few messages and see if it arrives.

Remember that it might not go into your inbox, so please check all folders (especially your spam/junk/quarantine folder).

Typo!

Is it possible that you typed your email address in incorrectly when you filled out the new password form?

Follow the steps and try again, and double check that you type your email address in correctly. Remember that the email may not go into your inbox, so check all your folders (especially your spam/junk/quarantine folder).

Password won't work

There are several reasons that your password might not be accepted:

  • You're using the wrong password. We all seem to have lots of different passwords for lots of different things - are you sure you're using the correct password? Could there be a different password that you could try?
  • Passwords are case sensitive, so make sure you're not using UPPER CASE letters instead of lower case letters, and vice versa.
  • If your password includes numbers, make sure you have number lock on.
  • Double check that you're not accidentally pressing the wrong keys - sounds simple, but it happens to the best of us!
  • Are you sure you're putting the correct email address in the login box? Your passsword might be correct, but the email address might be wrong.
  • You've forgotten your password - this is actually the most likely cause. Follow the forgotten password steps.

 

Delete account

You can delete your RNIB website account at any time (but we'll be sorry to see you go).

  1. Make sure you're logged in.
  2. Click on the link on any page that says 'My profile'.
  3. Click on the page called 'Delete my account'.
  4. You'll be sent an email with a link in it that will complete the delete. Until you click on this link, your account is still active. You can delete the email (without clicking on the link) if you decide you want to keep your account.

 

Didn't get the delete email?

There are a few reasons that you might not be able to find the delete email. Please check the following things before you contact us:

Check junk folders

The delete email might not be in your inbox. Please check your junk/spam/quarantine folder.

If you're not sure what that is or where it is, please check your email provider's help pages. Your email account isn't in RNIB's control, so we can't find the email for you - you'll have to dig around if it's not in your inbox.

If you can't find it in your inbox or any other folder, check the following options...

Wrong email account?

If you have several different email accounts, make sure you check them all.

Inbox is full

If you have too many emails in your inbox, it can get full and stop new messages getting through. If you think this might be the case, delete a few messages and see if it arrives.

Remember that it might not go into your inbox, so please check all folders (especially your spam/junk/quarantine folder).

Typo!

Is it possible that you typed your email address in incorrectly when you filled out the delete form?

Go back through the steps to delete your account, and double check that you type in the email address correctly. Remember that the delete email might not go into your inbox, please check all folders, especially the spam/junk/quarantine folder.

 

Error messages

If you get any kind of error message, please try to note down what the message says and what you did just before the message came up. We really need those details to make sense of why you got the message.

Once you've noted those details, we'd advise you to shut down your browser, wait a few minutes and then try again. Double check that the error isn't caused by something you're doing: for instance, are you using the correct email address when filling out a form? Have you filled all the required fields in?

Could the problem be your internet connection, and not RNIB's website? If you can't get to any websites at all, then the problem is likely to be with your internet service and not RNIB's website. You should contact your internet provider.

If it's just i-Autoresponder's website that's affected, please send full details of the error message and what you were doing at the time to our HelpDesk

Still having trouble?

If you've followed all the advice on this page and you're still having trouble, you can send us an email. We'll get back to you as soon as we can.

Please give us as much detail as possible about what you did and what happened. We will definitely need your full name and the email address you tried to register with. What we will never need (and you should never share) is your password.

Send an email with all the relevant details to our HelpDesk

Lacking confidence?

Could some of your problems be because you're not too confident using your computer, or the internet, or your access technology? It seems that technology is everywhere, but we know that not everyone is a computer whizz!

Try reading our Email Marketing Academy section for some advice and to learn a bit more.

 

Last updated: 02 Juni 2013

 
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Article details
Article ID: 146
Category: Knowledgebase
Date added: 2013-06-02 17:57:07
Views: 1549
Rating (Votes): Article rated 3.2/5.0 (42)

 
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